Overnight In-Room Dining Server/Coordinator (Part-Time)

Four Seasons•Minneapolis, MN

20d•Onsite

About The Position

Four Seasons Hotel Minneapolis is seeking an Overnight Room Service Server/Coordinator to support overnight in-room dining operations. This role manages in-room dining orders received by telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to kitchen and service teams. It also delivers food and beverages to guest rooms with professionalism, discretion, and warmth to create a refined dining experience. The position includes delivering and checking food orders, describing menu items, handling tray removal requests, maintaining room-service tables and side stations, anticipating guest needs, and resolving concerns. The server/coordinator also processes guest checks, prepares lobby coffee service, enters breakfast pre-orders into Micros, completes dry setups and final prep, and prepares mise en place for the morning team. The role requires overnight availability and a flexible schedule that includes weekends and holidays.

Requirements

At least one year of food-service experience.
Excellent English verbal and written skills.
Ability to communicate warmly and in a friendly manner over the telephone.
Detail oriented.
Ability to maintain an organized work area and prioritize guest requests.
Ability to work a flexible schedule, including overnights, weekends, and holidays.
ServSafe certified.
Candidates must have valid U.S. work authorization.

Responsibilities

Deliver food orders, including special requests, to guest rooms; verify completed kitchen orders against the original order and transport items promptly to maintain food quality.
Greet guests and describe menu items, including their origin, taste, and preparation methods.
Explain options for tray and dishware removal and respond to removal requests within established time standards.
Break down, clean, and set up room-service tables, condiment setups, flatware, dishware, and room-service side stations.
Anticipate guest needs, assess satisfaction, make suggestions, and respond promptly and appropriately to concerns and requests.
Accurately close guest checks, secure the room number and signature, and properly settle voided checks or complimentary meals.
Set up lobby coffee service and ensure the specialty coffee machine is working.
Enter breakfast pre-orders into Micros and complete their dry setup.
Complete morning-shift mise en place and final prep work to prepare the AM team for success.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.

Benefits

Discovery nights at Four Seasons properties around the globe.
Daily meals inspired by award-winning chefs.
Uniforms and uniform care.
Sick pay.
Parking discounts.
Staff lounge and cafeteria space with city view.
Opportunities for career development and advancement.
Fur baby insurance.
401(k) retirement plan.
Discounted accommodations at Four Seasons properties worldwide.
Comprehensive health and vision insurance (available to full-time employees only).
Holiday and vacation pay (available to full-time employees only).
Disability coverage and life insurance (available to full-time employees only).
Up to eight weeks of parental leave pay (available to full-time employees only).
Dental coverage available at a discounted rate (available to full-time employees only).
Wage of $20.50 per hour plus tips.