Overnight HOA Concierge

Pyramid Global Hospitality • Bellevue, WA

4d • Onsite

About The Position

Pyramid Global Hospitality is hiring a Concierge for the Guest Services team at InterContinental Seattle Bellevue, a luxury hotel in downtown Bellevue with 208 guest rooms and 12,000 square feet of meeting and event space. The Concierge helps guests plan their stays and serves as a primary source of information about the hotel, its amenities, and the local area. The role focuses on creating memorable guest experiences through engaging service, local recommendations, problem resolution, and meaningful connections.

The schedule requires availability for 2–4 shifts per week, including scheduled overnight shifts from 11:00 PM to 7:30 AM. Associates must also be available for various shifts, including weekends and holidays. Compensation is $25 per hour. Pyramid Global Hospitality describes its culture as people-focused and committed to supporting associate growth and development.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work 2–4 shifts per week, including overnight shifts from 11:00 PM to 7:30 AM as scheduled, and various shifts including weekends and holidays.

Responsibilities

• Help guests discover their desired experience and plan their stays.
• Provide exceptional, engaging customer service and take a sincere interest in guests.
• Establish relationships with local restaurants, shops, and attractions.
• Resolve problems and delight guests through service recovery.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, providing other departments with necessary information.
• Communicate pertinent information to the manager on duty.
• Assist other departments as needed.

Benefits

• Full-time associates: paid time off accruing at 2.15 hours for every 40 hours worked, approximately 14 days.
• Full-time associates: 7 paid holidays and 2 floating holidays.
• Full-time associates: medical, dental, and vision insurance, available on the first of the month after the start date.
• Competitive matching 401(k).
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Supplemental medical insurance, including accident, critical illness, and hospital indemnity coverage.
• Supplemental short-term disability insurance.
• Basic life and accidental dismemberment insurance.
• Basic long-term disability insurance.
• Optional life insurance buy-ups.
• Employee Assistance Program.
• Pet insurance.
• Part-time associates: sick time accruing at 1 hour for every 30 hours worked.
• All associates: competitive salary and cash incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED