Overnight HOA Concierge

Pyramid Global Hospitality • Bellevue, WA

6d • Onsite

About The Position

Pyramid Global Hospitality is hiring a Concierge for the Guest Services team at InterContinental Seattle Bellevue, a luxury hotel in downtown Bellevue with 208 guest rooms and 12,000 square feet of meeting and event space. The Concierge helps guests plan their stay and serves as a knowledgeable source of information about the hotel, its amenities, and the local area. The role focuses on engaging service, meaningful guest connections, and creating memorable experiences.

The schedule requires availability for 2–4 shifts per week, including overnight shifts from 11:00 PM to 7:30 AM as scheduled. Associates must also be available to work various shifts, including weekends and holidays. Compensation is $25 per hour. Benefits vary by employment status; full-time associates receive paid time off and holidays, insurance coverage, retirement matching, and other programs, while part-time associates accrue sick time. All associates are offered competitive salary, competitive 401(k) matching, and cash incentive programs.

Requirements

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.
• Availability to work 2–4 shifts per week, including scheduled overnight shifts from 11:00 PM to 7:30 AM.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
• Establish relationships with local restaurants, shops, and attractions.
• Help resolve problems and “WOW” guests through service recovery.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, providing other departments with necessary information.
• Communicate pertinent information to the manager on duty.
• Assist other departments as needed.

Benefits

• Paid time off: 2.15 hours for every 40 hours worked, approximately 14 days.
• Seven paid holidays and two floating holidays for full-time associates.
• Medical, dental, and vision insurance for full-time associates, available on the first of the month after the start date.
• Competitive matching 401(k).
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Supplemental medical insurance, including accident, critical illness, and hospitality indemnity coverage.
• Supplemental short-term disability insurance.
• Basic life and accidental dismemberment insurance.
• Basic long-term disability insurance.
• Optional life insurance buy-ups.
• Employee Assistance Program.
• Pet insurance.
• Sick time for part-time associates, accruing at one hour for every 30 hours worked.
• Cash incentive programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED