Overnight HOA Concierge
About The Position
The Concierge is part of the Guest Services team and helps guests plan their stay, discover the hotel’s amenities and local area, and create a memorable experience. The role calls for an engaging, guest-focused approach, sincere interest in guests, and a commitment to creating meaningful connections and exceeding expectations. The Concierge also promotes hotel programs, maintains relationships with local businesses and attractions, and works professionally with hotel and resort staff. The schedule requires availability for 2–4 shifts per week, including scheduled overnight shifts from 11:00 PM to 7:30 AM.
Requirements
- Must be available to work 2–4 shifts per week, including scheduled overnight shifts from 11:00 PM to 7:30 AM.
Responsibilities
- Help guests discover their “Wanderlust” experience.
- Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
- Establish relationships with local restaurants, shops, and attractions.
- Resolve problems and exceed guest expectations through service recovery when things are not right.
- Promote and sell special hotel programs.
- Interact professionally with hotel and resort staff, providing other departments with necessary information.
- Communicate pertinent information to the manager on duty.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
