Overnight Front Office Supervisor - Hilton Atlanta and Towers

Hilton • Atlanta, GA

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About The Position

The Overnight Front Office Supervisor oversees front office operations and team members, ensuring smooth check-ins, check-outs, and guest service delivery. The role includes coordinating daily team operations, resolving guest concerns, and managing lobby coverage to maintain efficient service. The position calls for a commitment to Hilton’s hospitality values, including integrity, leadership, teamwork, ownership, and urgency.

Requirements

• A passion for hospitality and spreading the light and warmth of hospitality.
• Act with integrity and do the right thing.
• Demonstrate leadership and inspire others.
• Value teamwork and take ownership and accountability.
• Focus on the present, bringing urgency and discipline to each moment.

Responsibilities

• Supervise front office team members in performing front office procedures and delivering smooth check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor lobby traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed