Overnight Front Office Supervisor - Hilton Vancouver Washington

Hilton•Vancouver, WA

8d•Onsite

About The Position

Hilton Vancouver Washington is hiring an Overnight Front Office Supervisor to oversee front office operations and help deliver memorable guest experiences. The hotel has 226 rooms and is located in Vancouver, Washington. The role includes supervising the front office team, coordinating daily operations, responding to guest needs, and maintaining efficient lobby service. Overnight shifts are required, including weekends and holidays; other shifts may be needed for onboarding and training. The ideal candidate has at least two years of hotel front desk experience and prior night audit experience. Hilton describes its workplace culture as centered on hospitality, integrity, leadership, teamwork, ownership, and urgency. The company offers a welcoming work atmosphere, health benefits, professional development opportunities, and travel discounts. Compensation programs specific to this position include Hilton Honors enrollment incentives, sell-out incentives, and monthly commissions for front office upselling.

Requirements

At least two years of hotel front desk experience.
Prior night audit experience.
Availability for overnight shifts, weekends, and holidays; other shifts may be required during onboarding and training.

Responsibilities

Supervise front office team members in front office procedures, including check-ins, check-outs, and guest service delivery.
Coordinate day-to-day team operations by creating schedules, assigning tasks, leading pre-shift meetings, and providing training, guidance, and in-the-moment feedback.
Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

Go Hilton travel discount program, including up to 110 discounted nights and room rates as low as $40 per night.
Employee stock purchase program with a 15% discount on Hilton shares.
Caregiving concierge services.
Crisis Concierge support.
Eligible Team Members can access counseling and support through the Employee Assistance Program.
Paid time off.
DailyPay access to pay.
Health and welfare benefit plans.
Retirement plans.
Eligible Team Members can access educational credentials through Guild Education, including college degrees and professional certifications.
Complimentary shift meals in the Team Member Café.
Complimentary parking while on shift.
Employee referral program offering $400 after the referred employee completes 60 days of employment.
Hilton Honors enrollment incentive of $1.00 per enrollment.
Sell-out incentive program.
Monthly front office upselling commissions.