Overnight Front Office Supervisor - Capital Hilton

Hilton • Washington, DC

1d • Onsite

About The Position

The Front Office Supervisor at Capital Hilton supervises daily front office operations and leads the team in providing memorable guest experiences. The role oversees front office procedures, team operations, guest issue resolution, and lobby coverage. This is an overnight position.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Supervise front office team members as they perform front office procedures, including check-ins, check-outs, and guest service delivery.
• Lead daily team operations by creating schedules, assigning tasks, conducting pre-shift meetings, and providing training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans. Benefits and availability are subject to location, eligibility, and program terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed