Assistant Director of Front Office - Capital Hilton

Hilton • Washington, DC

3d

About The Position

The Assistant Director of Front Office supports the Director in leading the hotel’s front office operations and helps deliver memorable guest experiences. The role assists with front office service, registration, room inventory, cost control, policy compliance, system efficiency, and coordination across departments. It also supports service improvements, hotel and corporate marketing initiatives, revenue and upselling strategies, daily performance reporting, and VIP guest experiences. The position helps cultivate a high-performing team through performance management, professional development, and recognition.

Requirements

• A passion for hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership and the ability to inspire others.
• A belief in teamwork.
• Ownership and accountability.
• Urgency and discipline, with a focus on the present.

Responsibilities

• Assist in directing Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination.
• Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the guest experience.
• Assist in implementing hotel marketing campaigns and upselling strategies to increase room occupancy and revenue.
• Support the integration and execution of corporate marketing programs within Front Office operations.
• Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals.
• Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless experience.
• Drive team engagement and retention through performance management, professional development, and recognition programs.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed