Director of Front Office

Loews Hotels • Nashville, TN

1d • Onsite

About The Position

The Director of Front Office leads guest-facing operations at Loews Nashville Hotel, overseeing Front Office, Concierge, Bell, and related guest service departments. The role is responsible for seamless arrivals and departures, personalized guest experiences, operational excellence, and adherence to Loews standards. The Director develops and coaches a high-performing team, monitors guest feedback, coordinates room allocations with Housekeeping, maintains financial records and reports, and collaborates across departments to improve hotel services and efficiency. The role also responds professionally to emergencies and may require varying schedules based on business needs.

Requirements

• Bachelor's degree or relevant work experience required.
• Minimum of four years of guest service experience in hotel hospitality required.
• Minimum of four years of Front Office or guest service leadership experience required.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
• Ability to stand for long periods of time.

Nice To Haves

• Experience with a previous Property Management System; Opera System preferred.

Responsibilities

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards.
• Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth.
• Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with Housekeeping to meet guest preferences.
• Maintain accurate financial records, conduct audits, and prepare performance reports for leadership.
• Partner with other departments to promote hotel services and optimize operational efficiency.
• Respond to emergencies with professionalism, prioritizing safety and security.
• Maintain regular attendance in conformance with standards.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) retirement plan with company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement.
• Pet insurance and paid pet bereavement.
• Free onsite parking and 50% off monthly bus passes.
• Complimentary meals in the Team Member Café while working.
• Community volunteer opportunities.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Team Member hotel discounts and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Director