Overnight Front Desk Attendant

Dial Silvercrest Corp•Bettendorf, IA

14h

About The Position

The Overnight Front Desk Attendant provides a welcoming environment and helps ensure a safe and secure community during overnight hours. The role supports resident needs, monitors the community, and responds to emergencies as needed. The attendant also performs front desk duties, maintains activity records, delivers newspapers, and completes light cleaning and other assigned support tasks.

Requirements

High school diploma or GED.
Experience in customer service, hospitality, or senior living.
Must be at least 21 years of age.
Basic computer skills, including experience with phone systems.
Strong communication and problem-solving skills.
Ability to work independently with attention to detail.
Professional and calm demeanor, especially in emergency situations.
Ability to remain alert and attentive throughout overnight hours.
Ability to promote teamwork in providing services to residents.

Nice To Haves

Willingness to learn and help others.
Enjoyment in working with older adults.

Responsibilities

Monitor front desk operations during overnight hours and maintain a visible presence.
Welcome guests, determine the nature of their business, assist with sign-in, and announce them to appropriate personnel or residents.
Conduct periodic rounds of common areas and entry points to help ensure a safe and secure living environment.
Respond to resident requests or concerns in a timely manner.
Respond to emergencies by following established procedures and notifying appropriate personnel.
Maintain accurate logs of incidents, rounds, and overnight activity.
Answer and direct phone calls, take messages, and respond to inquiries.
Deliver newspapers to resident apartments or mailboxes.
Perform light cleaning of common areas, public bathrooms, windows, floors, and light fixtures.
Empty trash in common areas, including the office, kitchen, and resident trash rooms.
Provide support to other departments as assigned by the supervisor.
Report on-the-job injuries to the supervisor before the end of the shift on the day the injury occurs.
Maintain confidentiality of resident and community information.
Perform other duties as assigned.