Overnight Front Desk Associate

Planet Fitness • Hanover, PA

6d

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role supports a welcoming club environment, promotes members’ fitness journeys, and helps maintain club cleanliness, safety, and facility readiness during the overnight shift.

The associate greets and assists members and guests, handles membership and retail transactions, responds to phone inquiries, and conducts prospective-member calls and tours. They address member concerns and refer issues to a Manager when needed. The position also includes routine cleaning and sanitizing of equipment, amenities, restrooms, and shared spaces; regular inspections of club areas; and prompt attention to safety, cleanliness, and maintenance concerns.

Team members are expected to contribute to a safe and healthy workplace by following applicable health and safety policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

• Must be at least 18 years of age.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Must be able to lift up to 75 pounds.
• Ability to stand and move throughout the club continually during the shift.
• Ability to communicate continually in person or by phone during the shift.
• Ability to bend, twist, and move into different positions to complete tasks.
• Ability to perform frequent cleaning and sanitizing and to encounter toxic chemicals during the shift.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance and encouragement, and uphold club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Call prospective members and conduct tours to assess their membership needs.
• Complete retail transactions accurately and support sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Clean, sanitize, and restock restrooms and keep them clutter-free according to the routine cleaning schedule.
• Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors, and conduct work safely.

Benefits

• Medical, dental, and vision insurance (certain listed benefits are for full-time employees only).
• Vacation, sick time, and holiday pay (certain listed benefits are for full-time employees only).
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed