Overnight Front Desk Associate

Planet Fitness • Statesboro, GA

12d

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role supports members, handles membership and retail transactions, maintains clean and safe club facilities, and addresses member, safety, and maintenance concerns. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

• Must be 18 years of age or older.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Ability to stand and move throughout the club continually during the shift.
• Ability to communicate continually in person or by phone during the shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during the shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to move into different positions, including bending and twisting, to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.
• Positive and upbeat attitude and a passion for providing consistent, exceptional experiences to members, guests, and fellow team members.
• Punctual, reliable, and dependable, with pride in work.
• Diplomacy, genuine motivation to help others, integrity, and respect for others.
• Strong communication skills, including listening and empathy.
• Ability to inspire and motivate others to achieve their goals.
• Ability to learn quickly and apply knowledge gained through online and hands-on training.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Call prospective members and conduct tours to assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently walk all club areas, promptly address safety or policy issues, and respond to cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed