Overnight Front Desk Associate

Planet Fitness•Mount Pleasant, SC

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional Judgement Free member experience. The role includes welcoming visitors, assisting with member inquiries and account needs, promoting the club’s supportive fitness environment, and maintaining clean, safe, and orderly club facilities during the shift. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to stand and move continually throughout the club during the shift.
Able to communicate continually in person or by phone during the shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during the shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess their membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.