Overnight Front Desk Associate

Planet Fitness•Belmont, NH

13d

About The Position

The Overnight Front Desk Associate provides customer service to Planet Fitness members, prospective members, and guests while ensuring a welcoming, Judgement Free member experience. The role involves greeting and assisting people, supporting members on the club floor, processing membership and retail transactions, maintaining club cleanliness, and promptly addressing safety, policy, maintenance, and facility concerns. The position requires regular movement and standing throughout the club and includes frequent cleaning and sanitizing.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move continually throughout the club during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend and twist and move into different positions to accomplish tasks.
Contribute to a safe and healthy workplace by following applicable policies and protocols.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and support check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.