Overnight Front Desk Associate

Planet Fitness • Albuquerque, NM

23d • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate for its South Coors club in Albuquerque, New Mexico. This full-time customer service role welcomes and assists members, provides telephone support, addresses customer concerns, processes payments, promotes products and special offers, and helps maintain club cleanliness. The position works overnight hours; the listed schedule is Monday through Thursday from 10:00 p.m. to 6:00 a.m., Sunday from 11:30 p.m. to 6:00 a.m., with Friday and Saturday off. Initial training hours and the schedule may vary based on facility needs. The role requires frequent standing and walking, other physical activities, and lifting up to 50 pounds frequently and up to 75 pounds occasionally.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have six months of face-to-face customer service experience in a retail environment.
• Have excellent verbal and written communication skills.
• Be able to manage multiple responsibilities.
• Demonstrate a strong work ethic, decision-making ability, and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have strong customer service skills and the ability to work as part of a team.
• Be willing to learn, seek new challenges, and take on additional responsibilities.
• Be friendly and professional when interacting with customers while cleaning is being performed.
• Be able to talk and hear, sit, stand, use hands and fingers to handle or feel, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.

Responsibilities

• Welcome members and acknowledge them in a friendly, professional manner when they arrive and leave.
• Anticipate and respond promptly to members’ needs.
• Answer telephone calls promptly and provide accurate, knowledgeable information.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain club cleanliness, which may take up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Communicate and demonstrate the benefits of products and special promotions to help drive revenue.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED