Overnight Front Desk Associate

Planet Fitness • Waterford, CT

24d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and customers in a fitness club. The role includes welcoming and exiting members, answering questions and telephone calls, resolving customer concerns, processing payments, promoting products and special offers, and maintaining club cleanliness for up to 50% of the shift. Work hours are weekday overnight hours based on club needs; initial training hours and schedules may vary. Candidates should discuss availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to work as part of a team whose members depend on one another to get work done.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome members and say goodbye when they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Fun exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED