Overnight Front Desk Associate

Planet Fitness•Ocoee, FL

10d

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience. The role involves welcoming and assisting members, supporting their fitness journeys, handling membership and retail transactions, maintaining the cleanliness and safety of the club, and promptly addressing facility concerns. Associates are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move continually throughout the club during the shift.
Able to communicate continually in person or by phone during the shift.
Able to lift up to 75 pounds.
Able to move into different positions, including bending and twisting, to accomplish tasks.
Work involves exposure to toxic chemicals and frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours to assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas and quickly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, leaky faucets, and fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.