Overnight Front Desk Associate

Planet Fitness•Rochester, NH

22h

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role includes welcoming and assisting members, supporting their fitness journeys, handling membership and retail transactions, responding to inquiries and concerns, and maintaining clean, safe, and well-maintained club spaces. Team members are expected to follow club policies and safety protocols and contribute to a welcoming, supportive workplace.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to stand and move throughout the club continually during the shift.
Able to communicate continually in person or by phone during the shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during the shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and support the check-in process.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager when needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Contact prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and uncluttered according to the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.