Overnight Front Desk Associate

Planet Fitness • Holiday, FL

12d • Onsite

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, creating an exceptional Judgement Free member experience. The role supports members and guests at the front desk and on the club floor, handles membership and retail transactions, and helps keep the club clean, safe, and well maintained during the shift.

Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

• Must be 18 years of age or older.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Ability to stand and move continually throughout the club during the shift.
• Ability to communicate continually in person or by phone during the shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during the shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.
• Positive and upbeat attitude; passion for providing a consistent, exceptional experience to members, guests, and team members.
• Punctual, reliable, and dependable, with pride in work.
• Diplomatic, helpful, and motivated to assist others; acts with integrity and respect.
• Strong communication and listening skills, including empathy.
• Ability to inspire and motivate others.
• Ability to learn quickly and apply online and hands-on training.

Responsibilities

• Greet members and guests as they enter and exit the club, assist with questions or concerns, and support check-in.
• Connect with members on the club floor, offer assistance, and uphold club policies while supporting their fitness journeys.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones courteously and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Make calls to prospective members and provide tours to assess their membership needs.
• Process retail transactions accurately and support sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Some listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed