Overnight Front Desk Associate

Planet Fitness•Danvers, MA

14d

About The Position

The Overnight Front Desk Associate provides a high level of customer service to Planet Fitness members, prospective members, and guests, creating an exceptional Judgement Free member experience. The role includes welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming club environment during the overnight shift. Team members are expected to bring a positive attitude, communicate clearly and empathetically, treat others with respect, work dependably as part of a team, and learn through online and hands-on training. They are also responsible for following health and safety policies, reporting unsafe conditions or at-risk behaviors, and conducting work safely.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and movement throughout the club during the shift.
Continual in-person or phone communication to exchange information during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to perform frequent cleaning and sanitizing of equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Call prospective members and conduct tours to assess their membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.