Overnight Customer Service Associate

Kwik Chek Food Stores Inc • Hugo, OK

13h

About The Position

The Overnight Customer Service Associate supports the store management team in completing store-level tasks across several areas, including cash register operations, customer service, housekeeping, and related functions. The role helps provide an exceptional customer experience consistent with TXB’s purpose to “Leave ‘em Better.” The associate welcomes customers, assists with purchases and questions, handles transactions and returns, maintains store cleanliness and product availability, and supports company and departmental goals. No prior experience is necessary; successful completion of on-the-job training is required.

Requirements

• Reliable transportation.
• Reliable, punctual, honest, and positive attitude.
• Excellent customer service skills and good verbal communication skills.
• Ability to operate equipment such as cash registers, calculators, or scanners.
• Basic mathematical skills for making change and giving refunds.
• Knowledge of company products and services and customer-related policies.
• Ability to comply with applicable local, state, and federal laws and regulations/certifications.
• No prior experience is necessary; successful completion of on-the-job training is required.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods and work on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.
• May need to work nights, weekends, and holidays on a rotating basis.

Responsibilities

• Support the store management team in completing store-level tasks.
• Provide customer service, greet customers, answer questions, resolve price discrepancies and complaints, and help customers locate products.
• Accept cash, credit, and debit card payments; identify prices, tabulate bills, and process returns and exchanges according to store policy.
• Balance the cash register at the beginning and end of shifts and reconcile sales at the end of the shift.
• Bag, box, and wrap purchased items.
• Complete housekeeping tasks, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs.
• Communicate with team members, multitask in a fast-paced environment, and participate in team efforts to achieve company goals.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans; eligibility is based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave; eligibility is based on average weekly hours worked and tenure.
• 401K retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed