Overnight Customer Service Associate

Kwik Chek Food Stores Inc • Three Rivers, TX

5h

About The Position

The Overnight Customer Service Associate supports the store management team in completing store-level tasks across areas including cash register operations, customer service, housekeeping, and related functions. The role helps provide an exceptional customer experience in keeping with TXB’s purpose to “Leave ‘em Better.”

The associate greets and assists customers, handles purchases and returns, maintains accurate register transactions, helps guests locate products or resolve questions, and keeps the store clean and stocked. The role also includes following store procedures, supporting marketing programs, checking in vendors, and reporting unsafe activities. No prior experience is necessary; successful completion of on-the-job training is required.

Requirements

• Reliable transportation.
• Comply with applicable local, state, and federal laws, regulations, and certifications.
• Be reliable, punctual, honest, and maintain a good attitude.
• Excellent customer service skills and good verbal communication skills.
• Ability to operate equipment such as cash registers, calculators, or scanners.
• Basic mathematical skills to make change and issue refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to multitask and work in a fast-paced environment.
• No prior experience is necessary; successful completion of on-the-job training is required.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.

Responsibilities

• Support the store management team with store-level tasks.
• Provide customer service, greet customers, answer questions, resolve price discrepancies and complaints, and help customers locate products.
• Accept cash, credit, and debit card payments for purchases.
• Balance the cash register at the beginning and end of the shift and reconcile sales at the end of the shift.
• Process returns and exchanges according to store policy.
• Identify product and service prices, calculate bills, and bag, box, or wrap purchased items.
• Complete store housekeeping, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Execute assigned store-level marketing programs.
• Check in external and internal vendors according to corporate procedures.
• Participate in team efforts to achieve departmental and company goals and communicate with team members.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans, subject to eligibility based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave, subject to eligibility based on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed