Customer Service Associate - Overnight

Laundry Capital Co. LLC • New York, NY

13d • Onsite

About The Position

Customer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store. Our CSAs are the face of the store and are passionate about customer service.

Requirements

• Must be able to stand for up to 8+ hours per shift
• Must be able to lift up to 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must work well with others and remain calm in stressful situations
• Ability to resolve customer issues and complaints in a timely, professional manner
• Ability to perform tasks as assigned by management
• Ability to work a flexible schedule, including overnight hours

Nice To Haves

• Previous customer service or retail experience preferred

Responsibilities

• Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns
• Accurately operating the register or point-of-sale system
• Maintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional items
• Ensuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run low
• Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift
• Accurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claims
• Adhering to all company policies and procedures, including attendance and uniform standards
• Following all safety practices to prevent accidents and injuries to customers and employees
• Understanding responsibilities during emergency situations such as fires, floods, and severe weather
• Maintaining a safe environment inside and outside the store
• Continually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed

Benefits

• Sales bonus
• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Employee Assistance Program
• Flexible schedules for full-time and part-time employment
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed