Overnight Customer Service Associate

Kwik Chek Food Stores Inc • Frisco, TX

5h

About The Position

The Overnight Customer Service Associate supports the store management team in completing store-level tasks and performs duties across different areas of the store, including cash register operations, customer service, housekeeping, and related functions. The associate helps ensure an exceptional customer experience that supports TXB’s purpose to “Leave ‘em Better.”

The role requires reliable transportation, dependability, punctuality, honesty, a positive attitude, customer service and verbal communication skills, and the ability to operate equipment such as cash registers, calculators, and scanners. Basic math skills are needed for making change and issuing refunds. Associates should know the company’s products, services, and customer-related policies. No prior experience is necessary; successful completion of on-the-job training is required.

The position involves prolonged standing and working with a cash register or related equipment, repetitive movements, and lifting up to 50 pounds. Nights, weekends, and holidays may be required on a rotating basis.

Requirements

• Reliable transportation.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service skills and good verbal communication skills.
• Ability to operate available equipment such as cash registers, calculators, or scanners.
• Basic mathematical skills for making change and giving refunds.
• Knowledge of company products, services, and customer-related policies.
• No prior experience is necessary.
• Successful completion of on-the-job training.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.
• May need to work nights, weekends, and holidays on a rotating basis.
• Abide by applicable local, state, and federal laws and regulations/certifications.

Responsibilities

• Support the store management team in completing store-level tasks.
• Provide customer service, greet customers, answer questions, resolve price discrepancies and complaints, provide information, and help customers locate products.
• Accept cash, credit, and debit card payments; identify prices and tabulate bills using available equipment.
• Balance the cash register at the beginning and end of shifts and reconcile sales at the end of shifts.
• Process returns and exchanges according to store policy; bag, box, and wrap purchased items.
• Complete guest-centered duties and maintain a clean environment, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs properly.
• Work collaboratively, communicate with others, multitask, and contribute to team and company goals in a fast-paced environment.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans are available; eligibility is based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave; eligibility is based on average weekly hours worked and tenure.
• 401K retirement plan; eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed