Overnight Concierge

Clearwater Mayo Blvd•Phoenix, AZ

3d•Onsite

About The Position

Clearwater Mayo Blvd, a luxury senior living community in Phoenix, Arizona, is seeking a full-time Overnight Concierge for the night shift. The Concierge is the first point of contact for visitors and helps create a warm, welcoming experience. The role provides front-desk customer service, handles calls and messages, completes administrative duties for multiple departments, and serves as a key contact during community emergencies. The stated hours are 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED.
Background clearances as required by government regulations.
Meet health requirements, including TB.

Nice To Haves

At least one year of work experience in senior living, hospitality, or a related field.
Current First Aid, CPR, or BLS certification.

Responsibilities

Keep the front entrance, lobby, and reception areas neat, clean, and organized.
Welcome people to the community, standing to greet them and offering assistance.
Answer and transfer calls and deliver messages in a professional, courteous manner.
Monitor visitors, request that they sign in and out of the logbook, and promptly report suspicious people or activity to the supervisor.
Sort and distribute incoming mail.
Accept and report residents’ special requests.
Maintain the community’s lost and found system.
Order and replenish administrative supplies as needed.
Support the Executive Director and other departments with administrative functions.
Maintain meal attendance tracking and alert staff about needed room service or residents who have not yet attended meals.
Ensure regulatory compliance and immediately report issues or concerns.
Follow Clearwater Living standards and policies to encourage safe, efficient operations.
Encourage teamwork through open communication with associates.
Maintain a positive, professional image and high standards of appearance and grooming, including wearing the proper uniform and name tag.
Represent Clearwater Living’s principles and core values.
Perform other duties and tasks as assigned or required.