Overnight Client Safety Navigator (On-Call) - Pomona Women's Center

HealthRIGHT 360•Pomona, CA

10d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations, aiming to overcome systemic barriers and promote health equity. Prototypes is one of the nation’s leading behavioral healthcare providers. The Prototypes Women's Center in Pomona is a 180-bed residential facility for women, including those with children, focusing on recovery from co-occurring disorders. The center offers a range of supportive services, mental health support, and educational assistance for both mothers and children. An interdisciplinary team provides comprehensive treatment for substance use disorders, mental health, parenting, education, and life skills. Treatment durations can range from 60 days to 6 months. The On-Call Overnight Client Safety Navigator (CSN) is responsible for fostering a safe, respectful, and welcoming environment. This role involves working with program leadership, law enforcement, and other teams to manage emergency and crisis situations, including client drug use, overdoses, and programmatic interruptions.

Requirements

High school diploma or equivalent required.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
Clear areas of crowds, debris, and out-of-place items to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
Maintain appropriate boundaries and adhere to the organization’s code of conduct.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Maintain client and visitor logs.
Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
Maintain all documentation in compliance with HIPAA, 42 CFR Part 2, and other funding requirements.
Attend and participate in meetings.
Participate in and complete all assigned training in a timely manner.
Perform other duties as assigned.