Client Advocate (On-Call) - Pomona Adult DMH
About The Position
HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations, aiming to tackle systemic barriers and promote health equity. Prototypes’ Outpatient Behavioral Health Centers offer a range of mental health services for individuals of all ages, from prevention to intensive treatment, delivered both at the center and in the community. The On-Call Client Advocate plays a crucial role in enhancing departmental efficiency and client satisfaction on an as-needed basis, delivering direct client care with sensitivity and professionalism, and supporting daily operations.
Requirements
- High school diploma or equivalent required.
- Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Nice To Haves
- Higher education preferred.
- Two years’ experience working in a medical front office or behavioral health front office preferred.
- Administrative and/or customer service experience in a medical, mental health, or drug treatment facility preferred.
- EHR, Welligent, and Covered California experience preferred.
Responsibilities
- Coordinate client flow and schedule/reschedule appointments.
- Make follow-up calls for providers and confirm appointments.
- Greet and provide customer service to guests, clients, and vendors.
- Communicate clearly on the phone and accurately take and deliver messages.
- Coordinate dynamic schedules to suit client needs and maintain efficient client-centered care flow.
- Assist in scheduling interpretation services.
- Assist with enrolling clients into health insurance coverage.
- Assist and direct callers and visitors to appropriate employees and departments.
- Perform general administrative tasks such as filing, organizing, data entry, scanning, and billing.
- Assist in maintaining computerized appointment systems.
- Process client data entry for various electronic systems according to established guidelines.
- Complete financial and consent forms.
- Process requests for medical records.
- Manage population management for providers and clinical teams.
- Pull and disseminate reports as required.
- Conduct survey distribution and collection.
- Manage and organize incoming and outgoing mail and faxes.
- Operate a single or multiple position telephone switchboard.
- Coordinate equipment and facility maintenance.
- Work in a team-oriented environment.
- Provide orientation or training to temporary or new front desk staff.
- Attend and complete training in a timely manner.
- Actively participate in meetings and supervision.
- Read and respond to emails when appropriate.
- Arrange work schedule according to the program’s needs.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
