Overnight Building Monitor

Bridgewell • Lynn, MA

3d • Onsite

About The Position

Bridgewell is seeking an Overnight Building Monitor for an affordable housing program. The role helps ensure residents’ safety, security, and stability during overnight hours at an on-site 40-bed rooming house, while also monitoring security cameras for three affordable housing properties. The monitor maintains an awake overnight presence, completes scheduled interior, exterior, and wellness rounds, responds to resident concerns and emergencies, and helps maintain a calm, clean, and secure environment.

The position also includes documenting rounds and incidents, maintaining shift records, collecting monthly rent payments, enforcing program rules, and reporting safety or maintenance concerns. The monitor uses trauma-informed care and de-escalation techniques, coordinates emergency responses with first responders and on-call staff, and follows agency policies and applicable regulatory standards. The schedule is Sunday and Monday from 9:00 p.m. to 5:00 a.m. and Friday and Saturday from 7:00 p.m. to 3:00 a.m., for 32 hours per week.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience working with people with mental health conditions, substance use disorders, and/or homelessness.
• At least 1–2 years of experience in a residential facility, emergency shelter, facility management, or human services environment.
• Excellent written and oral communication skills.
• Strong organizational and problem-solving skills.
• Customer service skills and the ability to interact with patience and sensitivity.
• Technology competence, including proficiency with different EMR systems.
• Computer literacy, including Microsoft email, Word, and Excel, and web-based agency applications.
• Valid U.S. driver's license and at least one year of driving experience in the United States.
• Ability to meet the position's physical demands, including extended walking and standing, repeated stair use, handling equipment or supplies weighing up to 35–50 pounds, and frequent bending, kneeling, stooping, reaching, and crouching.
• Acceptable CORI results according to Bridgewell policy.
• Maintain FA/CPR, Tier 1 PABC, and other mandatory training certifications.

Nice To Haves

• Experience using de-escalation techniques or crisis intervention protocols.
• Bilingual ability.

Responsibilities

• Perform and document regular interior and exterior rounds of the 40-bed rooming house, including floors, stairwells, and perimeters.
• Monitor the facility for emergencies, hazards, maintenance concerns, unauthorized visitors, and compliance with house rules; keep doors and common areas secure.
• Monitor security cameras for three affordable housing properties while maintaining an on-site presence at the rooming house.
• Maintain a nightly log of round completion times and report unusual activity.
• Respond appropriately to incidents, alarms, resident concerns, and emergencies, and communicate significant events to supervisory staff.
• Collect and document monthly rent payments, issue receipts as required, maintain accurate records, and report payment concerns or discrepancies.
• Maintain an awake overnight presence, provide crisis intervention, and coordinate emergency response with first responders and on-call staff.
• Conduct wellness checks and provide basic problem-solving assistance in accordance with program policies.
• Maintain professional boundaries and confidentiality.
• Enforce program rules and regulations, including curfew and visitor policies.
• Provide services in accordance with applicable regulatory standards and Bridgewell policies and procedures.
• Maintain shift notes, checklists, assignments, and other required documentation.
• Conduct steady care calls as required for awake overnight shifts.
• Maintain mandatory training certifications and complete program-specific training.
• Serve as the program's Fire Safety Officer, Safety Coordinator, or Human Rights Officer, if applicable.
• Inspect the building for hazards, report maintenance issues, and help ensure cleanliness.
• Attend and participate in program staff and supervision meetings.
• Perform light cleaning, such as sweeping and sanitizing, and maintain a quiet and secure facility.
• Respond to resident conflicts, concerns, and health or behavioral emergencies using trauma-informed care and de-escalation techniques.
• Demonstrate Bridgewell's values of dignity, respect, caring, integrity, safety, and wellness.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED