Overnight Building Monitor - Department 801

Bridgewell • Lynn, MA

5d • $21 - $25 • Onsite

About The Position

An Affordable Housing Overnight Building Monitor ensures the safety, security, and stability of residents during overnight hours. The role monitors the facility, conducts rounds, manages crises, documents incidents, completes monthly rent collection, and maintains a calm and safe environment. The position provides an awake overnight presence at an organization’s largest 40-bed rooming house while monitoring security cameras for three affordable housing properties.

The schedule is Sunday and Monday from 9:00 p.m. to 5:00 a.m., and Friday and Saturday from 7:00 p.m. to 3:00 a.m., for 32 hours per week. The employee supports residents, responds to concerns and emergencies, maintains facility safety and cleanliness, and completes required records in accordance with agency policies and applicable regulatory standards.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience working with people with mental health conditions, substance use disorders, and/or homelessness.
• At least 1–2 years of experience in a residential facility, emergency shelter, facility management, or human services environment.
• Excellent written and oral communication skills for clear, articulate documentation.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills, including patience and sensitivity in interactions with individuals.
• Competence using different EMR systems and agency web-based applications.
• Computer literacy, including proficiency with Microsoft email, Word, Excel, and related products.
• Valid U.S. driver’s license and at least one year of driving experience in the United States.
• Ability to meet the physical demands of the role, including extended walking and standing, repeatedly using multiple flights of stairs, handling equipment or supplies weighing up to 35–50 pounds, and frequent bending, kneeling, stooping, overhead reaching, and crouching.
• Acceptable CORI results according to Bridgewell policy.
• Maintain required training certifications, including FA/CPR, Tier 1 of PABC, and other mandatory training.

Nice To Haves

• Experience using de-escalation techniques or crisis intervention protocols.
• Bilingual ability.

Responsibilities

• Perform and document regular interior and exterior rounds of the 40-bed rooming house, including building floors, stairwells, and perimeters; record round completion times and unusual activity.
• Monitor security cameras for three affordable housing properties while maintaining an on-site presence at the 40-bed rooming house.
• Monitor for emergencies, maintenance concerns, safety hazards, unauthorized visitors, and unsecured doors or common areas.
• Respond promptly and appropriately to incidents, resident concerns, alarms, and emergencies; communicate significant events to supervisory staff according to agency procedures.
• Collect and document monthly rent payments, issue receipts as required, maintain accurate records, and report payment concerns or discrepancies to management.
• Maintain an awake overnight presence, provide crisis intervention when needed, and coordinate emergency response with first responders and on-call staff.
• Conduct wellness checks and steady care calls according to applicable program guidelines and policies.
• Provide basic problem-solving assistance and maintain professional boundaries and confidentiality.
• Enforce program rules and regulations, including curfews and visitor policies.
• Provide services in accordance with applicable DDS, DMH, MassHealth, HUD, DPH, BSAS, and other regulatory standards, as well as Bridgewell policies and procedures.
• Maintain shift notes, checklists, assignments, and other required documentation.
• Maintain mandatory training certifications and program-specific training; serve as the program’s Fire Safety Officer, Safety Coordinator, or Human Rights Officer if applicable.
• Inspect the building for hazards, report maintenance issues to facility management, and help ensure cleanliness and facility safety.
• Attend and participate in program staff and supervision meetings.
• Perform light cleaning, such as sweeping and sanitizing spaces, and help keep the facility quiet and secure.
• Respond to resident conflicts, concerns, and health or behavioral emergencies using trauma-informed care and de-escalation techniques.
• Demonstrate Bridgewell’s values of dignity, respect, caring, integrity, safety, and wellness.
• Maintain core training certifications, including FA/CPR, Tier 1 of PABC, and other mandatory courses.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee’s birthday off.
• Additional compensation for on-call rotations.
• Training and development opportunities.
• Professional development and growth opportunities.
• Collaborative work environment that values new insight and personal contributions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED