Overnight Shelter Monitor, (1214) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington•Washington, DC

About The Position

The Shelter Monitor provides primary support to clients in shelter facilities in the Housing and Homeless Services Department. The role monitors daily shelter activities, enforces program rules and regulations, completes electronic bed assignments and shelter intake, conducts hourly facility rounds, and records pertinent log entries and incident reports. The Shelter Monitor helps maintain a safe and orderly environment, follows emergency preparedness plans and policies, de-escalates client behavior as needed, and interacts with shelter guests, coworkers, community stakeholders, funders, and vendors in a professional, trauma-informed, housing-first manner. The position also supports daily shelter operations by assisting with supplies, donations, meals, laundry, storage, and facility cleanliness; reporting maintenance and safety concerns; and participating in emergency drills and continuous quality improvement. Work is scheduled Saturday through Wednesday, 11:00 PM to 7:00 AM. The listed pay is $20.31 per hour.

Requirements

High school diploma or GED.
Six months of experience in human services or customer service; experience with people who have experienced homelessness is preferred.
Knowledge of principles and processes for providing excellent customer service.
Computer skills, preferably in a PC, Windows-based/Office 365 environment and web-based database software.

Nice To Haves

Experience in human services or customer service working with people who have experienced homelessness.

Responsibilities

Perform computer- or web-based bed check-in and intake for clients during overnight and evening shifts, and provide appropriate referrals as needed.
Conduct hourly facility rounds and promptly record entries in computer- or web-based systems according to protocol.
Report potential or existing client, staff, facility, safety, or security concerns and emergencies to a supervisor or manager by phone when necessary.
Maintain communication with on-site team members, supervisors, management, janitorial staff, and security personnel to support client and staff safety.
Provide crisis intervention, including conflict resolution, de-escalation, CPR, first aid, administering NARCAN as appropriate, calling 911, and submitting unusual incident reports through the DC Department of Human Services system.
Address client, staff, and facility issues using respectful, professional language and customer service skills; use CPI de-escalation approaches as appropriate.
Enforce program rules and regulations, including client rights and the Homeless Services Reform Act, mediate guest conflicts, and complete rule violation forms when appropriate.
Help create a hospitable, customer-oriented environment for clients.
Report facility maintenance needs through the appropriate supervisor, staff member, web portal, or internal process, following emergency maintenance protocols.
Assist with shelter storage areas and report supply inventory needs to the responsible supervisor or staff member.
Assist with safe storage and access for clients’ self-administration of medication as needed.
Facilitate or participate in emergency facility drills, including fire, lockdown, and environmental hazard drills, as part of emergency response and continuity of operations assignments.
Distribute supplies and in-kind donations, including emergency food, clothing, and hygiene supplies, according to shelter policies and logbook guidelines.
Distribute and collect bed sheets and blankets, and perform laundry duties for bed sheets during the shift.
Assist with receipt of delivered guest meals and monitor meals using ServSafe practices before distribution.
Submit daily meal quality status reports to the funder through a web-based system.
Assist with facility cleanliness, including sweeping, mopping, emptying trash, cleaning surfaces, and cleaning spills.
Participate in the program’s quarterly continuous quality improvement process.
Perform other job-related duties as assigned.