Case Manager, (1214) 801 East Men's Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

2d•Onsite

About The Position

The Shelter Case Manager provides onsite case management services at the 801 East Men's Shelter. The role involves creating individualized goals to help clients exit shelter swiftly, documenting client progress in the database within 48 hours, identifying and addressing barriers to housing and/or employment, connecting clients to benefits, eligible housing resources, and community referrals, and collaborating with the program team to increase positive shelter exits.

Requirements

Associate’s degree or two years of college; alternatively, two years of experience with homeless service programs or provision of social services may substitute.
The two-year experience requirement may be waived for candidates who can document having experienced homelessness.
Both the education and experience requirements are waived for candidates with Peer Case Management Certification through the Department of Human Service’s Peer Case Management Institute.
Excellent verbal and written communication skills.
Ability to prepare clear, concise, and accurate reports, correspondence, and other job-related documents.
Ability to analyze situations accurately using a variety of analytical techniques to make well-informed decisions.

Responsibilities

Interview clients to identify direct service needs, develop case plans with written short- and long-term goals and tasks, and make referrals as needed.
Reevaluate goals with clients at regular intervals.
Facilitate individual and group meetings as needed.
Serve as a member of the multidisciplinary case team.
Collaborate with substance abuse, legal, medical, educational, vocational, and mental health professionals, as well as other service providers.
Refer clients for emotional, substance abuse, legal, medical, dental, educational, recreational, vocational, employment, and housing needs.
Create and maintain case records, including legal documentation, assessments, case notes, case plans, service updates, court reports, medical reports, referrals, discharge summaries, visitation records, and educational information.
Help create a hospitable, customer-oriented facility.
Complete reports and maintain statistical data while meeting programmatic, documentation, and other performance standards on an ongoing basis.
Perform other related duties as assigned.