Case Manager, (1214) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington•Washington, DC

23h•Onsite

About The Position

The Shelter Case Manager provides onsite case management services at the 801 East Men’s Shelter. The role supports clients in developing individualized goals to help them exit shelter, documents client progress in the database within 48 hours, identifies and addresses barriers to housing and employment, and connects clients with benefits, eligible housing resources, and community referrals. The Case Manager works collaboratively with the program team to increase positive shelter exits for guests. Responsibilities include interviewing clients about their service needs, developing and regularly reviewing case plans with written short- and long-term goals, facilitating individual and group meetings, and serving on a multidisciplinary case team. The position collaborates with service providers and professionals across substance abuse, legal, medical, dental, educational, recreational, vocational, employment, mental health, and housing services. It also maintains comprehensive client records, supports a hospitable and customer-oriented facility, and completes reports and ongoing program documentation and performance requirements.

Requirements

Associate’s degree or two years of college; alternatively, two years of experience with homeless service programs or providing social services. The experience requirement may be waived for a candidate who can document having experienced homelessness.
Both the education and experience requirements are waived for candidates with Peer Case Management Certification through the Department of Human Services’ Peer Case Management Institute.
Excellent verbal and written communication skills.
Ability to prepare clear, concise, and accurate reports, correspondence, and other job-related documents.
Ability to analyze situations using a variety of analytical techniques and make well-informed decisions.

Responsibilities

Interview clients to identify direct service needs.
Develop case plans with clients, including written short-term and long-term goals and tasks; reevaluate goals with clients at regular intervals.
Make referrals as needed and connect clients with benefits, housing resources, and community services.
Facilitate individual and group meetings as needed.
Serve as a member of the multidisciplinary case team and collaborate with relevant professionals and service providers.
Make referrals for emotional, substance abuse, legal, medical, dental, educational, recreational, vocational, employment, and housing needs.
Create and maintain case records, including legal documentation, assessments, case notes, case plans, service updates, court and medical reports, referrals, discharge summaries, visitation records, and educational information.
Create a hospitable and customer-oriented client environment.
Complete reports and maintain statistical data; meet programmatic, documentation, and other performance standards on an ongoing basis.
Document client progress in the database within 48 hours and work with the program team to increase positive shelter exits.
Perform other related duties as assigned.