Overnight Bellperson (Full Time)

PCH Hotels & Resorts • Point Clear, AL

2d

About The Position

The Overnight Bellperson welcomes guests, assists with luggage, and provides information about hotel amenities and local attractions. The role responds promptly to guest inquiries, coordinates transportation, and keeps the Bell Stand clean and organized. It also addresses guest concerns professionally, collaborates with hotel departments to provide seamless service, and manages supplies, equipment, and records to support efficient, personalized guest experiences.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Transport guests’ luggage to and from their vehicles and rooms promptly and courteously.
• Provide directions and information about hotel amenities, facilities, operating hours, and nearby attractions.
• Respond promptly to calls and inquiries at the Bell Stand and fulfill guest requests attentively.
• Assist guests with transportation arrangements.
• Keep the Bell Stand clean, polished, and organized.
• Address guest concerns professionally and seek solutions that support guest satisfaction.
• Coordinate with the front desk and other hotel departments to deliver a cohesive guest experience.
• Monitor and maintain Bell Stand supplies and equipment.
• Maintain accurate records of guest interactions and services provided.

Benefits

• Health, dental, and vision coverage, including FSA and HSA plans
• 401(k) with company match
• Discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott
• Ongoing training and development for career advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed