Bellperson / Valet (Full Time)

AccorHotel • Sonoma, CA

11d • Onsite

About The Position

Join a dynamic team at Fairmont Hotels & Resorts, a network of 90 spectacular properties in 30 countries. Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style resort, is renowned for its historic charm, geothermal mineral springs, and world-class spa experiences in California's Wine Country. We blend timeless luxury with authentic Sonoma hospitality, making special moments for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Requirements

• Immaculate grooming
• Able to lift 30 pounds and to walk up and down 3 flights of stairs
• Have a clean valid CA divers license
• Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
• Strong communication skills to interact with all types of guests and employee situations.
• Ability to work under pressure and in guest contact areas and prioritize information quickly.
• Ability to organize and prioritize based on guest needs to maintain team flow and efficiency.
• Applicants must be able to provide proof that they are legally able to work in the United States.

Responsibilities

• Assist all guests during and throughout their arrival and departure.
• Maintain cleanliness, safety and order in all of his/her work areas.
• Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
• Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
• Maintain open lines of communication with all other hotel departments, especially the Director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
• Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner.
• Coordinate Golf Club movements
• Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
• Assisting with replacing propane at the fire-pits
• Covering up the fire-pits and outdoor furniture during inclement weather
• Ensure the outdoor furniture is neatly arrange and organize.
• Assisting with all & any food service items & other equipment being returned to their respective departments
• Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
• Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
• Reporting all engineering, maintenance and housekeeping requests & concerns

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
• Flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment
• 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed