Overnight Backroom Associate

TJX•Orlando, FL

4d•Onsite

About The Position

The Overnight Backroom Associate is responsible for delivering a highly satisfied customer experience by engaging with customers, following customer experience principles, and maintaining a clean and organized store environment. The role adheres to operational, merchandise, loss prevention, safety, and labor standards and may involve cross-training in multiple store areas to support business needs. Duties include processing merchandise for the sales floor, maintaining merchandising and recovery standards, supporting shrink-reduction goals, and assisting customers with purchases and returns. The associate supports a positive store culture through honesty, integrity, and respect, and provides and accepts recognition and constructive feedback. The position is at Marshalls Store 0419 in Orlando, Florida. Starting pay is $15.00 to $15.50 per hour; actual starting pay depends on skills, qualifications, and experience.

Requirements

Excellent customer service skills.
Ability to work a flexible schedule to support business needs.
Strong communication and organizational skills, with attention to detail.
Ability to multitask.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to lift heavy objects, with or without reasonable accommodation.
Ability to work effectively with peers and supervisors.

Nice To Haves

Retail customer experience preferred.

Responsibilities

Deliver a highly satisfied customer experience by engaging and interacting with customers and embodying customer experience principles.
Role-model established customer experience practices with internal and external customers.
Support a positive store culture through honesty, integrity, and respect.
Accurately ring customer purchases and returns and count change according to operating procedures.
Promote credit and loyalty programs.
Maintain the merchandising philosophy and follow established merchandising procedures and standards.
Accurately process and prepare merchandise for the sales floor according to company procedures and standards.
Initiate and participate in store recovery as needed throughout the day.
Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in maintaining the cleanliness of the entire store.
Adhere to operational, merchandise, loss prevention, labor, and safety standards, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Participate in safety awareness and maintain a safe environment.
Provide and accept recognition and constructive feedback.
Perform other duties as assigned.
Work in multiple store areas if cross-trained, as needed to support the business.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for associates meeting service or hours requirements
Medical, dental, and vision insurance, for associates meeting service or hours requirements
Health savings account (HSA), for associates meeting service or hours requirements
Health care flexible spending account (FSA), for associates meeting service or hours requirements
Life insurance, for associates meeting service or hours requirements
Short- and long-term disability, for associates meeting service or hours requirements
Paid parental leave, for associates meeting service or hours requirements
Paid holidays, vacation, and sick time, for associates meeting service or hours requirements
Auto and home insurance discounts, for associates meeting service or hours requirements
Scholarship program, for associates meeting service or hours requirements
Adoption assistance, for associates meeting service or hours requirements