Overnight Attendant The Residence at Westport
About The Position
The Overnight Attendant represents The Residence at Westport and LCB Senior Living professionally and courteously to residents, visitors, coworkers, potential residents, families, professionals, and the surrounding community. The role welcomes and directs visitors, ensures they sign in, handles and routes incoming telephone calls, monitors security cameras, and conducts interior and exterior walking rounds. It also provides clerical support, maintains the front desk and community brochures, responds to residents’ needs and emergency situations, and performs other duties as assigned. This is a part-time position scheduled for Saturday nights from 8 p.m. to 8 a.m., at $19.00–$21.50 per hour based on experience.
Requirements
- Six months to one year of prior reception or customer service experience in an office environment.
- Knowledge of basic telephone reception systems and techniques.
- Ability to handle calls and visitors pleasantly and courteously, provide clerical support, and represent the residence professionally.
- Ability to respond calmly to emergency situations.
- Ability to communicate in English orally and in writing.
- Good physical and mental health.
- Finger and hand dexterity to handle and manipulate instruments and equipment.
- Visual and auditory acuity.
- Ability to lift at least 15 pounds and carry objects.
- Ability to push and pull carts and continuously walk, sit, and stand.
- Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
- Ability to use good body mechanics.
- Ability to type and use a computer.
- Neat and well-groomed appearance and a positive attitude toward the service provided.
Nice To Haves
- Typing or word-processing experience.
Responsibilities
- Represent the community positively and professionally, including interactions that support community occupancy.
- Handle incoming telephone calls courteously and direct them to the appropriate party.
- Greet visitors, ensure they sign in, and direct them to the appropriate person or area.
- File correspondence and type correspondence as needed.
- Monitor the community and its surroundings through walking rounds and security cameras.
- Keep the front desk neat and orderly.
- Respond to emergencies by contacting the appropriate party, such as 911, the fire department, police, or a supervisor.
- Attend required in-service learning sessions and orientations.
- Respond courteously to residents’ needs.
- Regularly update the communication logbook or chat.
- Deliver packages to Independent Living, Assisted Living, and Reflections residents.
- Monitor and respond promptly to Assisted Living and Alzheimer’s care alarming doors.
- Maintain, monitor, and track sign-outs and counts of walkie-talkies.
- Maintain and restock community brochures.
- Perform other duties as requested.
Benefits
- Part-time associates working 24–29 hours are offered paid time off and holiday pay.
- Tuition reimbursement may be available.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
