Outside Software Account Rep - Detroit

Thryv•Detroit, MI

7d•Remote

About The Position

The Outside Software Account Representative is responsible for expanding Thryv’s software sales among existing clients and acquiring new SaaS clients. The role nurtures client relationships, identifies opportunities for additional sales or increased software use, and pursues new prospects to meet a predetermined sales quota. More than 50% of the work is conducted outside the home office, with a stated 50% driving requirement. The position is remote-first and requires the employee to live within a one-hour commute of the job-posting city. Thryv provides a client experience platform for small and medium-sized businesses, including CRM, SEO, marketing, online invoices and receipts, text messaging, email marketing, and print and social media management. The representative educates prospects through the buying journey and works with existing clients to identify solutions that help grow their businesses. The representative is expected to follow defined operational processes, including client and prospect engagement cadences, product and demo certifications, order entry, and centralized intake forms. The role also participates in sales meetings, call calibrations, and training as needed, and partners with marketing and technology teams on sales strategies related to enhancements and new products.

Requirements

At least 3 years of direct sales experience; SaaS experience is preferred.
At least 2 years of experience in an outbound sales role involving the full sales cycle.
Ability to gain a thorough understanding of Thryv’s product suite.
Exceptional written and verbal interpersonal and communication skills, including emotional intelligence, adaptability, and relationship-building ability.
Time-management and organizational skills, including the ability to manage multiple priorities and competing schedules or demands.
Ability to work independently in a remote-first environment, conduct sales presentations, and follow established company processes and procedures.
Strong technical skills, proficiency in Microsoft Office, and ability to learn new programs and systems.
Valid driver’s license and ability to meet a 50% driving requirement.
Must live local to the city of the job posting, within a one-hour commute.
For remote work, must have high-speed internet, an acceptable office setting, and proper business attire.
Ability and commitment to pursue sales success, meet or exceed sales quotas, manage expectations, and explain software solutions in simple terms.

Nice To Haves

Direct sales experience in a SaaS role or company.
Industry knowledge.

Responsibilities

Contact assigned clients and present opportunities for additional sales or extended software usage based on their needs.
Identify and secure new SaaS clients through self-generated prospecting, such as networks and referrals, and company-initiated prospecting programs.
Nurture and grow relationships with existing clients while pursuing new client opportunities to meet a predetermined sales quota.
Educate and guide prospects through the buyer’s journey, explaining how Thryv can help grow their businesses.
Build and manage a pipeline of prospects and close sales.
Execute defined operational processes, including engagement cadences, product and demo certifications, order entry, and centralized intake requirements.
Participate in sales meetings, call calibrations, and training as needed.
Partner with marketing and technology departments on sales strategies for enhancements to existing solutions and releases of new products.
Work to grow local business market share and help clients find solutions that support their businesses.