Outside Service Coordinator (Manheim)

Cox Enterprises•Maple Grove, MN

1d•Onsite

About The Position

This is an outdoor role, meaning exposure to weather elements is to be expected. The Outside Service Coordinator manages account relationships, ensuring customer requirements are met. This role involves reviewing and updating condition reports, approving and auditing vehicle repair reports, and walking vehicles with account representatives to make recommendations for reconditioning to increase vehicle value. The coordinator will respond to customer inquiries, provide quality service, and assist in resolving problems. Communication with Lot Operations and Recon departments is crucial to ensure appropriate movement of vehicles and timely completion of reconditioning. The role also includes preparing sale vehicle run processes, ensuring proper scanning and organization of account vehicles, reviewing vehicles in the sale lineup, locating missing vehicles, and ensuring vehicles are ready for sale. A strong commitment to safety is essential, requiring adherence to all safety and health procedures and active participation in safety activities.

Requirements

High School Diploma/GED and 3 years’ experience in a related field.
Effective communication and organization skills required.
Commitment to providing excellent customer service essential.
Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.
Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, bend, squat and climb.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
5 years’ experience in a related field.
Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.

Responsibilities

Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
Review and update condition report; approve and audit vehicle repair report.
Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
Respond to customer inquiries relating to vehicles.
Provide quality service and assist in resolving problems.
Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.

Benefits

Sign On Bonus: $1,000 ($500 paid after 30 days of employment, $500 paid after 90 days of employment)
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

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