Supervisor, Reconditioning Service (Manheim)

Cox Enterprises • Statesville, NC

1d • Onsite

About The Position

The Detail Supervisor is responsible for leading the detailing team to ensure vehicles meet company quality standards, production goals, and safety requirements. This role oversees daily workflow, coaching, quality control, and coordination with other departments to deliver consistent, high-quality results while maintaining efficiency and team engagement.

Requirements

• High School Diploma/GED and 5+ years of experience in a related field, or an equivalent combination of education and work-related experience
• Safe driver's needed; valid driver's license required
• 1–3 years of experience in automotive detailing or reconditioning
• Strong understanding of detailing techniques, equipment, and chemicals
• Ability to lead, motivate, and communicate effectively
• Strong attention to detail and commitment to quality

Nice To Haves

• Previous supervisory or lead experience preferred

Responsibilities

• Supervise day-to-day activities of detail associates and team leads
• Assign workstations and tasks based on workload, skill level, and priorities
• Train, coach, and mentor team members on proper detailing processes and expectations
• Provide ongoing performance feedback and address behavioral or performance concerns
• Uphold company values, professionalism, and accountability within the team
• Inspect completed vehicles to ensure they meet internal and customer quality standards
• Ensure consistency across interior, exterior, engine bay, specialty, and de-identification services
• Identify defects early to reduce rework and improve efficiency
• Support EPP, quality audits, and corrective action efforts
• Plan and manage daily production schedules to meet volume and deadline requirements
• Monitor workflow and vehicle flow from intake through completion
• Coordinate with inspection, recon, transport, and operations teams
• Balance productivity with quality expectations
• Enforce all safety guidelines, including proper chemical handling and PPE usage
• Maintain a clean, organized, and safe work environment
• Ensure compliance with OSHA, environmental, and company policies
• Report incidents and participate in safety meetings and training
• Monitor use and condition of tools, machines, and chemicals
• Report equipment issues and request maintenance or replacements
• Control supply usage to minimize waste and control costs
• Track productivity, quality, and rework metrics
• Communicate daily results, challenges, and staffing needs to management
• Support continuous improvement initiatives
• Assist with onboarding and training of new detail team members
• Identify high performers and potential future leaders
• Encourage cross-training to increase flexibility and team capability

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees