Outside Sales Representative - Worcester

Matheson•Worcester, MA

About The Position

Nippon Sanso Matheson, Inc. (NSM), doing business as Nippon Sanso Carbonic Products, is seeking an Outside Sales Representative for the Worcester, Massachusetts area. The role is responsible for sales and growth of the dry ice business in an assigned territory and works cross-functionally with branches, production, commercial regions, product management, and contract administration to supply dry ice safely and reliably. The representative is also responsible for customer service, retaining current customers, and developing new customers while collaborating with other U.S. regions and business entities. The position requires a motivated sales professional who can sell value and deliver results. It includes managing customer relationships and contract lifecycles, identifying new and cross-selling opportunities, providing first-line product and application support, and maintaining accurate sales and customer records. The representative must comply with company policies concerning safety, administration, and quality, and meet corporate objectives for safety and profitable growth.

Requirements

At least 6 years of professional sales experience with demonstrated high performance and proficiency.
1–3 years of experience in dry ice/CO2 products, B2C accounts, protein processing and packaging, and third-party logistics accounts.
Proficient with computer software such as Microsoft Word, Excel, PowerPoint, and Outlook.
Hands-on understanding of industrial gas products, production, distribution applications, and associated equipment.
Working knowledge of Six Sigma and lean manufacturing practices.
Training in safety and compliance, including OSHA, DOT, EPA, and FDA.
Excellent communication and writing skills.
Ability to speak effectively, present information, and respond to questions before customers, clients, managers, or employees.
Ability to write routine reports and correspondence and respond to common inquiries or complaints.
Ability to apply basic algebra and geometry concepts, including fractions, percentages, ratios, volume, and proportions, to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret written, oral, diagram, or schedule instructions.
Ability to work in a matrix environment.
Valid state driver's license.
Must live in the Worcester, Massachusetts area.

Responsibilities

Meet and exceed corporate objectives for safety and profitable growth within the assigned territory.
Use computer software to obtain, place, and log outbound calls to new business prospects.
Prepare and submit accurate and timely reports.
Manage travel expenses and meet individualized training requirements.
Comply with company policies for safety, administration, and quality.
Prepare quotes, bids, and contracts for signature.
Develop customer relationships through knowledge of customers’ businesses and consultative engagement.
Negotiate new agreements and renewals with customers.
Drive profitable growth in collaboration with commercial regions, product management, and contract administration.
Manage the customer portfolio and gather feedback from different groups in the organization.
Coordinate communication and support between customers, prospects, and Matheson.
Provide first-line product and application support to customers and prospects.
Assist with accounts receivable as necessary.
Promote Matheson add-on offerings during the business process.
Partner with internal resources to achieve growth objectives.
Communicate clearly and consistently with internal departments about customer success, opportunities, development processes, and other customer information.
Manage contract lifecycles, including price reviews, quarterly business reviews, and volume reviews.
Support customer activities, new business acquisition, contract negotiations, and customer service requirements.
Maintain opportunities, contact data, and professional sales calls in CRM (SFDC/Dynamics).
Keep current with industry insights and monitor competition by gathering marketplace data.
Identify cross-selling opportunities and lead hand-offs to other team members.
Submit complete business packages to the contract administration group for processing.
Perform other duties as assigned.