Outside Sales Representative/Sales Professional

Genuine Parts Company•Kenner, LA

About The Position

The Sales Professional promotes NAPA Auto Parts products and services, finds and wins new customers, closes sales, and sustains customer relationships after the sale. This self-motivated, customer-centric role supports the growth of company-owned NAPA stores, their customer base, sales, and profits by developing new and existing wholesale business. The position works with local store management and manufacturer representatives to grow sales and customer knowledge, while providing customer service and product education.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and account maintenance.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves, reach upper shelves (up to eight feet) using a stool or ladder when necessary, stand and walk for an entire work shift, and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.
Ability to demonstrate the stated values of serving, performing, influencing, respecting, innovating, and teamwork.
Effective communication skills, including motivating and inspiring others through clear, proactive communication.
Ability to focus on outcomes, deliver results, and center decisions on customer success.
Ability to think strategically and make balanced decisions.
Ability to provide inclusive leadership, develop talent, give ongoing feedback, and build trust across the organization.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership experience.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop sales plans and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align them with NAPA’s offerings.
Work with manufacturer representatives to improve program offerings and expand customer knowledge of product lines.
Engage customers through NAPA eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA products and services.
Maintain customer satisfaction and provide customer service, including addressing problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.