Outside Sales Representative - New York City
About The Position
The Outside Sales Representative (OSR) drives incremental sales growth and profitability through account relationships, with a focus on complex business expansion and new business development. The OSR monitors key performance indicators for assigned professional customers and works with the Pro Sales Manager to meet or exceed sales and margin plans. They use data, customer insights, and Pro customer satisfaction results to understand customer perspectives, guide local decisions and strategies, improve competitive position, and encourage capability adoption. The role builds new sales relationships, represents The Home Depot Pro brand at local community events, sells enterprise products and services, and develops assigned customer accounts and territories. It partners with an Inside Sales Support Representative to deliver an end-to-end quoting, ordering, and transaction experience. The OSR also manages customer communications and sales pipelines in Salesforce and prospects for new business through internal leads, existing relationships, stores, and community contacts.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- Minimum of 2 years of work experience.
- Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Nice To Haves
- Working knowledge of Microsoft Office Suite.
- 5 years of professional work experience.
- 2 years of account management or sales management experience.
- More than 2 years of experience in the home improvement or home building industry.
- Successful professional growth in a fast-paced retail environment.
- Ability to create and cultivate an active network of relationships inside and outside the organization.
- Ability to leverage relationships to achieve sales and profitability goals.
- Deep understanding of Pro customer needs, with a focus on fulfilling product, credit, and performance requirements.
- Ability to determine how each customer prefers to be served and tailor communications and customer-facing activities accordingly.
- Strong leadership and negotiation skills, including the ability to persuade or influence others.
- Excellent verbal and written communication skills, including the ability to communicate globally.
Responsibilities
- Participate in district or regional meetings as needed and communicate weekly activities with the Pro Sales Manager.
- Represent The Home Depot Pro brand at local community events to develop new business and expand complex business.
- Sell enterprise products and services, including Commercial Credit options, the Volume Pricing Program, delivery, will-call pickup, and website ordering.
- Generate new-account revenue in line with organizational targets and quotas.
- Partner daily with an Inside Sales Support Representative to support customers through quoting, ordering, and transactions.
- Build effective customer partnerships through in-person sales appointments.
- Develop strategies to expand the customer base within the assigned territory.
- Grow sales through customer relationships and prospecting across assigned portfolios.
- Use Salesforce to plan sales calls, manage customer communications, and maintain a healthy sales pipeline.
- Conduct initial customer meetings, build relationships, present The Home Depot value proposition, and secure opportunities to quote materials.
- Prospect using leads from the internal Sales Development team and leads generated through customer relationships, stores, and the community.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
