Outside Sales Representative

MRC Global•Toledo, OH

12d

About The Position

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors, as well as the chemical and gas distribution market sectors worldwide. The Outside Sales Representative executes established financial goals and is accountable for sales development and gross margin growth in an assigned territory, from lead generation through closing. The role develops new business, grows existing accounts, provides consultative customer service, coordinates with branch and internal teams, and supports safe and effective delivery of products and services. The position requires customer and territory knowledge, sales negotiation, product knowledge, and the ability to coordinate pricing, supply, and contract terms. The representative may need to be on call to provide 24-hour customer service and travel within and outside the branch service area, occasionally staying overnight. Reasonable accommodation may be made to enable individuals to perform essential functions. For position-specific details regarding physical and mental demands and working conditions, applicants may contact Human Resources.

Requirements

An undergraduate degree in a related field, or an equivalent combination of education and work experience that provides the knowledge and abilities needed for the role.
Four or more years in customer service, inside sales, and/or warehouse services in a position of increasing responsibility, including demonstrated sales negotiation experience.
Demonstrated knowledge of PVF materials and the ability to understand service scope, including pricing, supply, and contract terms.
Demonstrated competence using computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge in one-to-one or group situations.
Willingness and ability to be on call to provide 24-hour customer service.
Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
Current, valid driver’s license and an acceptable driving record at all times.
Ability to provide documentation verifying legal work status.
Proficient English reading and speaking skills to communicate, understand and interpret safety instructions, and respond to inquiries.
Ability to understand and comply with MRC guidelines and expectations, including the Code of Conduct and Conflict of Interest guidelines.
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

Responsibilities

Generate new business by analyzing the assigned territory to identify potential customers and markets.
Grow existing accounts through proactive sales plans, including initiatives addressing lost and declining business.
Meet or exceed gross margin goals through effective negotiation to maximize profitability.
Provide consultative sales service by preparing presentations, conducting demonstrations, detailing products and cost savings, determining customer needs, and offering solutions.
Research and develop information on new projects.
Develop knowledge of customer accounts, including technical requirements, production volumes and schedules, targeted pricing, contract requirements, and competitive conditions.
Negotiate with vendors and coordinate with Supply Chain groups to obtain favorable product prices.
Work with Branch and Regional management and the National Accounts team on territory business plans, proposals, contract research and negotiation, and sales strategies.
Support contractual compliance, including addressing deviations from agreements with management and national account teams.
Identify and communicate work in process, threats, opportunities, and relevant market trends.
Continually improve knowledge of products, pricing, MRC Global systems, procedures, and strategy.
Respond to sales opportunities and maintain consistent customer contact while providing requested information.
Develop customer retention strategies by communicating MRC Global’s value proposition in response to changing customer needs.
Partner with the Branch team and communicate to understand customer processes, buying procedures, and service expectations.
Attend branch meetings, share information, help communicate the vision, and encourage achievement of goals.
Work with branch and internal resources to investigate and resolve customer complaints promptly and evaluate their causes.
Perform administrative tasks under MRC Global procedures, including quotations, order placement, delivery confirmation, processing changes and returns, and responding to messages and inquiries.
Coordinate with the branch warehouse to meet delivery performance goals, ensure orders are filled as promised, and keep customers informed about order status.
Promote and maintain safety initiatives, exercise care, and demonstrate safety leadership.
Take reasonable care for personal and others’ safety and health, and promptly address and report workplace hazards, injuries, or illnesses.
Carry out other duties within the scope, spirit, and purpose of the job.