Outside Sales Representative/Sales PRO

Genuine Parts Company

About The Position

The Sales Pro is a self-motivated, customer-centric representative responsible for promoting the full line of NAPA products and services and expanding business with new and existing customers. The role focuses on finding and winning new customers, closing deals, and sustaining customer relationships after the sale. The representative works with local store leadership and customers to grow sales, strengthen product knowledge, and deliver customer service.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Demonstrated basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (eight feet) using a stool or ladder when necessary.
Stamina to stand and walk for an entire work shift and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.
Ability to communicate proactively, focus on customer success and outcomes, make balanced decisions, think strategically, and build trust and accountability.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership experience or ability.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote the full line of NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop sales-growth plans and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align solutions with NAPA’s offerings.
Work with manufacturer representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and keep them connected through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.