Outside Sales Product Specialist

Ambient Enterprises•Castro Valley, CA

2d•$136,570 - $150,000

About The Position

As an Outside Sales Product Specialist, you will serve as the subject-matter expert for commercial HVAC products, partnering closely with the Outside Sales team to deliver technical expertise and customized solutions for customers. The role includes conducting on-site consultations, advising customers on equipment selection and system applications, troubleshooting complex product inquiries, and providing technical guidance throughout the sales process. You will also support pre-sale and post-sale activities—including estimating, quoting, equipment submittals, and installation support—to help ensure successful project execution and customer satisfaction.

Requirements

Previous experience with commercial HVAC equipment, systems, and applications.
Ability to serve as a technical subject-matter expert, provide product recommendations, conduct customer consultations, and resolve complex technical inquiries.
Proficiency in AutoCAD or similar design software.
Strong understanding of commercial construction practices, HVAC system design, and Design/Build project delivery.
Excellent communication and presentation skills, including the ability to explain technical concepts to customers, contractors, and internal teams.
Willingness to travel to customer sites for consultations and project support.

Nice To Haves

Bachelor's degree in Mechanical Engineering or a related field.

Responsibilities

Serve as the primary technical resource for customers and the sales team by conducting on-site consultations, assessing customer needs, recommending HVAC solutions, and resolving complex product and application questions.
Collaborate with the sales team on commercial HVAC system design and layout, including equipment selection, system applications, and refrigerant piping layouts.
Prepare equipment selections, estimates, and quotations based on mechanical plans and specifications, including replacement equipment and parts quotations as needed.
Provide technical guidance before, during, and after equipment installation, assisting customers and contractors with product applications, troubleshooting, and installation-related questions.
Work with customers, contractors, engineers, and internal stakeholders to identify project requirements, recommend solutions, and ensure products meet performance and application needs.
Manage customer accounts not specifically assigned to an Outside Sales Engineer, providing responsive service, technical support, and ongoing relationship management.