Outreach Specialist RN IOC

AFMC•Little Rock, AR

12h

About The Position

The Outreach Specialist RN IOC conducts quality-of-care inspections and assessments to determine whether behavioral health providers comply with federal and state regulations. The role collaborates with medical and other professional staff to meet objectives within designated timeframes and reports directly to the Outreach Supervisor. It is accountable for implementing services in accordance with strategic directives and contract deliverables, while upholding AFMC’s mission, vision, and values through honesty, excellence, accountability, respect, and teamwork. The position requires extensive travel throughout Arkansas for provider site visits, sometimes involving overnight stays of up to three or four nights per week. Visits may occur outside regular work hours, including evenings and early mornings. The specialist documents visits and findings, prepares accurate review summaries and reports, maintains records and statistical data, and uses project-tracking systems to support contractual and other reporting requirements. The role also supports quality improvement and IOC program activities, communicates with internal and external stakeholders, and follows applicable confidentiality, data security, and HIPAA protocols.

Requirements

Diploma or associate degree in nursing.
Unrestricted Registered Nurse license in the state of Arkansas.
Three years of experience in behavioral health, social service, or juvenile justice.
Intermediate computer skills, including Excel, Word, PowerPoint, and Outlook.
Typing speed of 50 words per minute.
Exceptional business English and spelling skills.
Ability to maintain confidentiality.
Strong oral and written communication skills.
Ability to compile presentations.
Creativity, customer service skills, flexibility, initiative, and attention to detail.
Ability to meet deadlines, multitask, prioritize, and manage time effectively.
Ability to work collaboratively and independently to achieve goals.
Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
Strong organizational, problem-solving, and project-management skills.
Ability to read, interpret, and apply laws, rules, and regulations.
Knowledge of quality-improvement processes and techniques, HIT/EHR, and medical terminology.
Valid driver’s license and active auto insurance.
Reliable, high-speed wireless internet service (Wi-Fi).
Ability to travel as needed, including extensive travel and overnight stays; able to enter facilities during evenings or early mornings.
Physical ability, with or without mechanical devices, to perform the job’s functions, including mobility, reaching, bending, lifting, grasping, reading, writing, communicating with personnel, and remaining calm under stress.
Ability to lift and transport 25 pounds.
Ability to perform essential job functions with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree in nursing, health care, or a related field.
Certified Professional in Healthcare Quality (CPHQ).
Experience in quality improvement or patient safety.

Responsibilities

Conduct quality-of-care inspections and assessments to determine behavioral health providers’ adherence to federal and state regulations.
Collaborate with team members to develop strategies for implementing quality-of-care inspections and IOC objectives throughout Arkansas.
Provide oversight and follow-up to non-clinical staff on clinically related questions or issues.
Write accurate review summaries and submit them within the required timeframes.
Maintain files and records in accordance with established procedures.
Seek direction from the Outreach Supervisor about questions or issues during the review process.
Participate in planning, developing, implementing, delivering, and evaluating program activities related to quality-of-care assessments.
Communicate effectively with internal and external clients.
Use the project-tracking database to document, collect, and interpret data for contractual and other reporting requirements.
Maintain accurate statistical data.
Log onsite visits, including the date, time, location, names, topics, feedback, and recommendations, and enter the information into the project-tracking system or another electronic file storage system when the visit occurs and concludes.
Complete reports in accordance with contract requirements for specific provider types.
Identify, present, and discuss progress and issues related to focus areas, and suggest solutions to support program development.
Ensure activities address designated performance goals and are completed within required timeframes.
Maintain knowledge of assigned projects, contracts, deliverables, policies, and procedures.
Follow format, content, and style guidelines to ensure usability, accuracy, consistency, and quality.
Follow AFMC, state, and federal protocols for data confidentiality, security, and HIPAA compliance.
Travel throughout the state for site visits, including overnight travel and visits outside regular work hours.
Perform additional duties as assigned.