Outreach Specialist IOC - HCBS

AFMC•Little Rock, AR

13h

About The Position

Responsible for assigned inspection, review, and reporting activities related to the Inspections of Care (IOC) contract. The specialist collaborates with medical and other professional staff to accomplish goals within designated timeframes and supports the organization’s mission, vision, and values through honesty, excellence, accountability, respect, and teamwork. The role involves statewide travel for site visits, which may be extensive and require overnight stays of up to 3–4 nights per week. Facility visits may occur outside regular working hours, including evenings and early mornings, to assess compliance with provider regulations. The specialist follows applicable workflows, supports IOC objectives, participates in planning and evaluating program activities, and seeks supervisory guidance on survey-related questions or issues. The specialist documents visits and related data in project-tracking systems, maintains statistical records, and prepares accurate inspection summaries and final reports within contract timeframes. The position requires communicating project goals, performance indicators, progress, and issues to appropriate audiences; identifying and discussing solutions; and maintaining knowledge of project contracts, deliverables, policies, and procedures. The specialist communicates with internal and external clients, represents AFMC at external functions, follows content and quality guidelines, and adheres to AFMC, state, and federal data confidentiality, security, and HIPAA protocols. Other duties may be assigned. The position requires reliable high-speed wireless internet service (Wi-Fi). Physical requirements include mobility, reaching, bending, lifting, grasping, reading and writing, communicating with personnel, remaining calm under stress, and traveling as needed. The employee must be able to lift and transport 25 pounds and perform essential job functions with or without reasonable accommodations.

Requirements

Bachelor’s degree in a social sciences field; five years of work experience in a related field may substitute for the degree, in addition to the stated experience requirement.
Three years of experience in a behavioral health or social service-related setting.
Intermediate computer skills with Excel, Word, PowerPoint, and Outlook.
Typing speed of 50 words per minute.
Exceptional business English and spelling skills.
Ability to maintain confidentiality.
Strong oral and written communication skills.
Ability to compile presentations, meet deadlines, and attend to detail.
Flexibility, customer service skills, and ability to multitask and prioritize.
Knowledge of HIT/EHR and medical terminology.
Ability to work collaboratively and independently, demonstrate initiative, and facilitate work toward stated goals.
Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
Strong organizational, problem-solving, project-management, and time-management skills.
Professionalism and ability to read, interpret, and apply laws, rules, and regulations.
Knowledge of quality-improvement processes and techniques.
Valid driver’s license and active auto insurance.
Ability and willingness to travel, including overnight stays.
Reliable, high-speed wireless internet service (Wi-Fi).
Ability to meet physical and sensory requirements, including lifting and transporting 25 pounds, with or without reasonable accommodations.

Nice To Haves

Certified Professional in Healthcare Quality (CPHQ).
Three years of experience in a clinical health care setting or related experience with Arkansas Medicaid programs.

Responsibilities

Conduct assigned inspections, reviews, and reporting activities for the Inspections of Care contract.
Travel within Arkansas for required site visits, including overnight travel and visits outside regular work hours when necessary.
Collaborate with team members to develop and implement strategies for achieving statewide IOC objectives.
Apply appropriate workflows and participate in planning, developing, implementing, delivering, and evaluating program activities for each review episode.
Seek direction from the direct supervisor regarding survey-related questions or issues during inspections.
Prepare accurate inspection summaries and final reports within required timeframes and contract requirements.
Communicate project data, goals, performance indicators, and timelines to appropriate audiences.
Use project-tracking databases to document, collect, and interpret data for contractual and other reporting requirements.
Maintain accurate statistical data and logs of IOC visits, including dates, times, locations, topics, feedback, and recommendations.
Identify, present, and discuss progress and issues related to focus areas and suggest solutions for program development.
Ensure activities address designated performance goals, target audiences, and timeframes.
Maintain knowledge of project contracts, deliverables, policies, and procedures.
Communicate effectively with internal and external clients and represent AFMC at external functions.
Follow format, content, style, accuracy, consistency, and quality guidelines.
Follow AFMC, state, and federal data confidentiality and security protocols and HIPAA requirements.
Perform additional duties as assigned.