IOC Specialist

Pellera • Mason, OH

11d • Onsite

About The Position

The IOC Specialist works in a fast-paced, collaborative environment monitoring company and customer infrastructure and resolving incidents. The role analyzes and verifies monitoring alerts to identify, classify, and prioritize incidents; creates and maintains alerts by correlating data from different sources; and operates and maintains operating systems, network devices, and IT services. The specialist responds to security incidents and investigations in coordination with customers and IT providers, following SLA requirements and ITSM processes.

This is an onsite position in Mason, Ohio, with a Monday-to-Friday schedule from 7:00 a.m. to 4:00 p.m. It is classified as non-exempt.

Requirements

• At least 1 year of experience in a customer-service monitoring operational environment.
• Good technical understanding of network fundamentals and common internet protocols.
• ITSM foundation training is required.
• Fluent English verbal and written communication skills.
• Strong investigative, analytical, technical, and process design and implementation skills.
• Strong communication and presentation skills and the ability to work collaboratively.
• Customer focus and the ability to manage customer expectations.
• Ability to work creatively and analytically in a problem-solving environment.
• Ability to manage multiple priorities in a high-pressure environment.
• Ability to write intricate system and user documentation.
• Excellent time-management skills and a demonstrated ability to meet deadlines.
• Ability to function in a fast-paced and sometimes stressful environment.
• Proficiency with Microsoft Office Suite or related software.
• Self-motivated, disciplined, and comfortable working in a business-professional environment.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Analyze and verify monitoring alerts to identify, classify, and prioritize incidents.
• Create, improve, and maintain monitoring alerts by correlating data from different sources.
• Operate and maintain Windows Desktop, Windows Server, and Linux operating systems.
• Operate and maintain network devices such as switches, routers, firewalls, and IDS/IPS.
• Operate and maintain IT services such as Active Directory, file systems, antivirus, and backups.
• Respond to security incidents and investigations while working closely with customers and IT providers.
• Follow SLA requirements and ITSM processes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed