IOC Specialist
About The Position
The IOC Specialist works in a fast-paced, collaborative environment monitoring the company’s and customers’ infrastructure and resolving incidents. The role analyzes monitoring alerts, identifies and prioritizes incidents, maintains monitoring alerts, and operates and maintains operating systems, network devices, and IT services. It also responds to security incidents and investigations in collaboration with customers and IT providers while following service-level agreement requirements and ITSM processes. This is an onsite position in Mason, Ohio, with a Monday-to-Friday schedule from 7:00 a.m. to 4:00 p.m. It is classified as non-exempt. The work involves prolonged periods of sitting at a desk and using a computer, and the ability to lift up to 15 pounds at times.
Requirements
- At least 1 year of experience in a customer-service monitoring operational environment.
- Good technical understanding of network fundamentals and common internet protocols.
- ITSM foundation training is required.
- Fluent English verbal and written communication skills.
- Ethical and critical thinking.
- Self-motivated and disciplined.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Strong communication and presentation skills, and ability to work collaboratively.
- Customer focus and ability to manage customer expectations.
- Ability to work creatively and analytically in problem-solving environments.
- Ability to manage multiple priorities in a high-pressure environment.
- Strong interpersonal and communication skills.
- Ability to write intricate system and user documentation.
- Excellent time-management skills and a proven ability to meet deadlines.
- Ability to function well in a fast-paced and sometimes stressful environment.
- Proficiency with Microsoft Office Suite or related software.
- Comfort working in a business professional work environment.
- Ability to sit for prolonged periods and work on a computer, and to lift up to 15 pounds at times.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Analyze and verify monitoring alerts to identify, classify, and prioritize incidents.
- Create, improve, and maintain monitoring alerts using correlations across different data sources.
- Operate and maintain Windows desktop and server systems and Linux systems.
- Operate and maintain network devices, including switches, routers, firewalls, and IDS/IPS equipment.
- Operate and maintain IT services, including Active Directory, file systems, antivirus, and backups.
- Respond to security incidents and investigations in coordination with customers and IT providers, following SLA requirements and ITSM processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
