Outreach Navigator Assessor

Avenue 360 Health and Wellness • Houston, TX

11h

About The Position

The Outreach Navigator/Assessor identifies, assesses, and connects individuals experiencing homelessness with appropriate housing resources through the Coordinated Entry System (CES). The role conducts outreach, completes housing assessments in the Homeless Management Information System (HMIS), and provides pre-navigation services to help individuals obtain documentation required for housing programs such as Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH). The position is accountable for measurable results aligned with departmental and organizational goals and for working in alignment with the organization’s vision and core values.

The role includes at least four hours of community outreach each week, client transportation and logistical support for housing-related activities, and participation in required assessor, navigator, HMIS, and other funding-source or Avenue 360 training. The employee maintains proficiency in HMIS, Coordinated Entry System procedures, and housing navigation protocols.

Requirements

• Bachelor’s degree in social work, Human Services, Public Health, or a related field, or equivalent experience.
• Minimum two years of experience in social services, housing programs, homelessness outreach, or case management.
• Experience working with vulnerable populations, including individuals experiencing homelessness.
• Strong client engagement, outreach, and housing navigation abilities.
• Competency in data entry and documentation within HMIS or a similar case management system.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities while maintaining accurate and timely documentation.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

• Valid driver’s license, preferred for outreach and transportation duties.
• Bilingual English/Spanish, preferred.

Responsibilities

• Conduct outreach and complete client enrollments and housing assessments for individuals experiencing homelessness through the Coordinated Entry System (CES).
• Provide pre-navigation services to help clients obtain eligibility documentation for Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH).
• Dedicate a minimum of four hours per week to community outreach activities, including community calls, in-reach efforts, and encampment reconnaissance.
• Provide transportation and logistical support for housing-related activities, including apartment move-ins and obtaining identification documents, Social Security cards, disability verification, homeless verification documentation, and SSI award letters.
• Attend required Housing Assessor, Housing Navigator, and HMIS trainings.
• Participate in training required by the funding source and Avenue 360.
• Maintain proficiency in HMIS, Coordinated Entry System procedures, and housing navigation protocols.
• Deliver measurable results aligned with departmental and organizational goals and the organization’s vision and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level